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Before Your Visit

Awesome Awaits!

Before visiting LEGOLAND®, you can conveniently check all the information needed to manage your tickets and hotel reservations in one place.

Guest Service

Main phone number

033) 815-2300

Email for park inquiries

LLKR.Experiences@legoland.com

Email for Hotel inquiries

LLKR.Reservations@legoland.com

faq

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Frequently Asked Questions

No, you don't! since august 22, 2023, you can visit LEGOLAND® park without a separate reservation.

Please keep in mind:

  • be sure to check the blockout dates and expiration dates for your specific ticket before you visit.

  • you won't be able to enter the park on blockout dates or after your ticket has expired.

  • for more details, please refer to the park operating calendar and the annual pass exclusive calendar.

  • future changes: to ensure the safety and comfort of our guests, a reservation system may be implemented again in the future if deemed necessary.

The validity period for each LEGOLAND® ticket is as follows:

  • single-day ticket: this ticket is valid only on the date you selected at the time of purchase.

  • season pass: this pass is activated upon purchase and is valid from the start date of the season until the final day.

  • annual pass: this pass is activated upon purchase and is valid for the agreed-upon period from the activation date.

Here are the cancellation and refund policies for tickets purchased through the official LEGOLAND® Korea resort website.

Cancellation policy

  • single-day ticket: you can receive a full refund if you request a cancellation by midnight the day before your scheduled visit.

  • annual & season passes: a full refund is available if you request a cancellation within 7 days of the purchase date.

important: even within the refund period, no refunds will be given if the ticket has expired or has already been used. please refer to the website for full terms and conditions.

How to request a refund

You can submit your request through one of the following methods:

  • online: submit your request on our online ticket refund page.

  • phone: contact our guest experience team at 033-815-2300 (open 10:00 am - 6:00 pm year-round, closed for lunch from 12:00 pm - 1:00 pm).

  • email: send an inquiry to LLKR.Experiences@legoland.com.

Refund processing time

Refunds for all payment methods (credit cards, debit cards, mobile payments, etc.) take approximately 7 business days to process. for details on the specific cancellation period for your card, please contact your card company directly.

As a rule, LEGOLAND® Korea resort park tickets cannot be changed, transferred, or resold. here are the specific details for each ticket type:

  • single-day ticket: cannot be changed, transferred, or resold.

  • season pass: cannot be changed, transferred, or resold.

  • annual pass: cannot be transferred or resold.

Temporary suspension for annual passes

while we do not generally suspend annual passes, you can temporarily suspend your pass for up to three months if you have a valid reason that prevents you from visiting the park for an extended period. this can be done only once.

  • how to apply: you must submit documents that prove your reason for suspension and receive approval from the company.

  • suspension period: the suspension starts on the date your documents are approved and remains in effect until the date you've specified.

  • extension: when a suspension is approved, your annual pass expiration date will be automatically extended by the duration of the suspension.

No, an annual pass purchased at LEGOLAND® Korea resort is only valid in south korea. it cannot be used at LEGOLAND® resorts in other countries.

similarly, an annual pass purchased at a LEGOLAND® resort in another country cannot be used at LEGOLAND® Korea resort.

You can upgrade a single-day ticket to an annual pass. upgrades are only possible on-site on the day of your visit.

The upgrade fee is just the difference between the price of the annual pass and the single-day ticket you used.

Can't find your booking confirmation? Please email us at LLKR.Experiences@LEGOLAND.com or call Guest Experience (033-815-2300 10:00-18:00). You will need the email address and phone number you used when you made your purchase.

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